1300 numbers
One national number for your whole business
Customers anywhere in Australia call the same number for about the cost of a local call, and it’s included in most mobile plans. You choose where it rings.
$16.50 / month
$60.50 setup
[7.7c]/min incoming
- Live in [X] business days
- Change where calls go at any time
- Keep the number if you move office or interstate
Get your 1300 number
Tell us the digits you would like, or take any available number. Choose where it rings when we set it up.
Setup, once off
$60.50 ($55 ex GST)
Monthly
$16.50 ($15 ex GST)
Billing
Invoiced by CloudLine
We confirm your number, set it up and invoice you. Prices in AUD, inc GST.
Why a 1300 number
Look bigger. Stay reachable. Never change numbers again.
A national presence
A 1300 number tells customers you serve all of Australia, not one suburb.
One number, every office
Route callers to the nearest branch, a central team, or whoever’s on call.
Yours for life
Move premises, change phone systems or switch providers and keep the same number.
Call routing
Route calls your way
Set rules once and your 1300 number handles the rest: greetings, menus, queues, after hours and holidays.
- Custom greetings & IVR menus
- Queues and auto-attendants
- Ring mobiles, landlines or the apps
- Voicemail to email
Example routing
Active
Business hoursMon–Fri 8:30am–5pm
Greeting, then Sales queue
After hoursEvenings & weekends
On-call mobile
Public holidaysQLD calendar
Holiday message, voicemail to email
Pricing
What a 1300 number costs
| Monthly fee | $16.50 ($15 ex GST) |
| Setup, once off | $60.50 ($55 ex GST) |
| Incoming calls from landlines | [7.7c]/min |
| Incoming calls from mobiles | [X]c/min |
| Move an existing 1300 number to us | $60.50 once off ($55 ex GST) |
What your callers pay
- From a landline: about the cost of a local call.
- From a mobile: included in most plans’ call allowance.
- From overseas: 1300 numbers can’t be dialled. Add a local number for international callers.
Prices in AUD, inc GST. You pay for incoming call time; your callers pay their own provider.
What is the difference between 1300 and 1800?
Both are national numbers. With 1300, callers pay about the cost of a local call and you pay a lower incoming rate. With 1800, calls are free for your customers and you cover the call cost.
Can I choose my number or use a phoneword?
Tell us the digits you would like when you request a number and we will check what is available. Premium and phoneword numbers are allocated through the government’s Smartnumbers system; if you already hold one, you can bring it to CloudLine.
Can I move my existing 1300 number to CloudLine?
Yes. Moving a 1300 number costs $60.50 once off, then the normal monthly fee. See number porting.
How do I change where calls go?
Ask our support team, or change it yourself in the [customer portal: confirm].
How long does setup take?
Usually [X] business days from your request.
Other numbers
Get your 1300 number today
Choose a number and we’ll set it up, or talk to us about routing, menus and porting.