Phone systems

VoIP carries your phone calls over an internet connection instead of the old copper network. Here’s how it works, what you need and the honest limits.

A hosted PBX is a business phone system that runs in the cloud instead of a box in your office. Here’s what you get, what drives the cost…

A practical buying guide for small business phone systems: how to match the system to how your team works, what to compare, questions to ask and red flags.

Why businesses look beyond 3CX, what a fully managed hosted phone system does differently, and a checklist for comparing alternatives and moving across.

An AI receptionist answers your calls in a natural voice, handles common questions and puts callers through to the right person. What it does well, where it falls…

A SIP trunk connects the phone system you already own to the phone network over the internet. Here’s how channels work and how to choose a SIP provider.

Recording business calls is common and can be lawful in Australia, but the rules depend on federal law, your state or territory, and the Privacy Act. The safe…

A softphone is an app that turns your computer or mobile into a business phone, so you can make and take calls on your business number from anywhere…

How voicemail to email and fax to email work, why fax still hangs on in Australia, and why an old fax machine often fails on VoIP.