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Phone systems
Guides to hosted PBX, SIP trunking, VoIP and the features that help a business answer every call.
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What is VoIP? A plain-English guide for Australian businesses
Read guide →: What is VoIP? A plain-English guide for Australian businessesVoIP carries your phone calls over an internet connection instead of the old copper network. Here’s how it works, what you need and the honest limits.
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What is a hosted PBX, and is it right for your business?
Read guide →: What is a hosted PBX, and is it right for your business?A hosted PBX is a business phone system that runs in the cloud instead of a box in your office. Here’s what you get, what drives the cost…
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How to choose a phone system for a small business
Read guide →: How to choose a phone system for a small businessA practical buying guide for small business phone systems: how to match the system to how your team works, what to compare, questions to ask and red flags.
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Looking for a 3CX alternative? What to compare before you switch
Read guide →: Looking for a 3CX alternative? What to compare before you switchWhy businesses look beyond 3CX, what a fully managed hosted phone system does differently, and a checklist for comparing alternatives and moving across.
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AI receptionists: what they do and when they make sense
Read guide →: AI receptionists: what they do and when they make senseAn AI receptionist answers your calls in a natural voice, handles common questions and puts callers through to the right person. What it does well, where it falls…
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What is SIP trunking? And what to look for in a SIP provider
Read guide →: What is SIP trunking? And what to look for in a SIP providerA SIP trunk connects the phone system you already own to the phone network over the internet. Here’s how channels work and how to choose a SIP provider.
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Recording business calls in Australia: what to tell callers
Read guide →: Recording business calls in Australia: what to tell callersRecording business calls is common and can be lawful in Australia, but the rules depend on federal law, your state or territory, and the Privacy Act. The safe…
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What is a softphone? Your business number on your laptop and mobile
Read guide →: What is a softphone? Your business number on your laptop and mobileA softphone is an app that turns your computer or mobile into a business phone, so you can make and take calls on your business number from anywhere…
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Fax to email and voicemail to email, explained
Read guide →: Fax to email and voicemail to email, explainedHow voicemail to email and fax to email work, why fax still hangs on in Australia, and why an old fax machine often fails on VoIP.
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